[Resolved] Stayzilla — Confirmation mail not received for room booking

Sohan08

from Kolkata, West Bengal

Address:	700091
Website:	www.stayzilla.com

Date of incident: 27-jul-2016, 12:58 am

Hi, my name is sohan sharma from mahisbathan salt lake sector v, 700091kolkata. me and my friends was planning for a short trip to new digha so we went on to some online hotel booking sites. then we found the 'stayzilla-online hotel booking site' and there we found a hotel named 'renuka holiday inn' in new digha and it was showing that there are available rooms in this hotel. we then booked a 4 bed non a/c room from 13th aug 2016 to 15th aug 2016. we paid a sum amount of rs. 1433 for our advance booking. after booking, a mail had arrived to us with a booking id no:[protected][protected] and provide us a contact no. we then reach upto the contact no and he will asure us that within a couple of minutes we will get our confirmation mail from him. after that we could not get any confirmation mail from him, apart from this when we tried to reach him again we found that his phone is out of reach. we could not find any other way. please help us to get our fund back. i am providing you all the details in the attachment.

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Aug 4, 2016

Complaint marked as Resolved

My issue has been resolved now. Thanks a lot to Consumer Forum.

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Stayzilla Customer Care's response Hello Sohan, we are appalled to know of your inconvenience and are sincerely sorry about it. We will take this on priority basis and will get back to you soon with details.
-stayzilla team