[Resolved]  Stayzilla — Money deducted from bank but no confirmation screen app

Address:Mumbai City, Maharashtra, 400708
Website:netbanking page redirecting once money deducted from bank

I was booking for book for date 11th and 12 dec for om lake resort, goa through hdfc netbanking. Bank details.
Bank name : hdfc bank ltd

Account no : [protected]

Ifsc code : hdfc0000501

Money has been deducted twice for online booking charge and room charge. Ie 403.34 rs and 839.00 rs but webpage was redirecting to company site may be for giving confirmation of book. But webpage was hung status.

Can you please refund my total amount money 1242.34 rs as soon as possible.

Regards,
Amarita dhateria
[protected]
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Jan 10, 2017
Complaint marked as Resolved 
Stayzilla customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2016
Stayzilla Customer Care's response
Dear Amarita, we are sorry to hear about it. We have taken this as the top priority and you will receive a call from our team right away. We are working on resolving the same. Hope this helps.
Thank you.
Warmest Regards, Stayzilla
Verified Support
Dec 09, 2016
Stayzilla Customer Care's response
Dear, Amarita. We are sorry for the delay. We would like to inform you that we have received your payment and we have sent you an email regarding the same. Request you to kindly check your inbox. Hope this helps.
Thank you.
Warmest regards, Stayzilla.
Complaint comments 

Comments

Stayzilla — Cheating

I have booked a hotel room and money has deducted from my account and credited to Stayzilla Mumbai branch.
Room has been cancelled by Stayzilla, Mumbai but money has not been credited to my account.
Dear Sir & Madam.

Hello sir ..tina blue view guest house. i have good room and

good service because i need your hope. but continue your business

help. this guest and hotel 30 years ago running here very low price in the room but good service and good help. that place very cooling area and very famous guest house.every year season time many foreigners coming in the guest house.the tour operator and travel booking.officer please your business hope.

CHANGE OF ROOM RATE FROM = 01/08/2017

SINGLE BED ROOM ( NON. A/C ) - RS, 500

DOUBLE BED ROOM ( NON. A/C) - RS, 700

TRIPLE BED ROOM ( NON. A/C) - RS, 800

FAMILY BED ROOM ( A/C ) - RS, 1500 ( FOR TWO PERSON ONLY )

FAMILY BED ROOM ( A/C ) - RS, 2000 ( FOR THREE PERSON ONLY )

Two types of family rooms

EXTRA BED CHARGING - RS, 200

The Mamallapuram many lodge and many are but here very quit place no disturbance area. please i need your business support.

Please contact for mamallapuram incharge name and phone number give me sir,

Thank you,

TINA BLUE VIEW GUEST HOUSE MAMALLAPURAM

MR.XAVIER ( SOURIYAPPAN ) - [protected] -[protected]

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