[Resolved] Stayzilla — Payment Deducted - Transaction timed out - booking not done

wizard of rock

from Gurgaon, Haryana

Address:	Chennai, Tamil Nadu, 122001
Website:	stayzilla.com

Dear Sir /Madam ;

I tried to book hotel Sandhya in Kasol from 31-dec-2016 to 1 -jan-2017 .
Two times, amount of 3755 got debited from my HDFC account through netbanking . However the transaction timed out both times, resulting in amount getting deducted but booking not getting confirmed .

Total of[protected] x 2 times ) has been deducted from my account without any booking . Kindly refund the same .

Please let me know if any further details are required from me .
awaiting my hard earned money and your prompt response at earliest .

PS NOTE - None of the customer care number available on net are working .
When u click live chat on their website it says, leave your details, we will get back to you . I have already written mails to

[protected]@stayzilla.com and [protected]@stayzilla.com await response .

they appear to be a shady organization .

Sincere Regards
Abhishek Kaushik
+91-[protected]

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Jan 4, 2017

Complaint marked as Resolved

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

Stayzilla Customer Care's response Dear Abhishek, we are really sorry to hear this. We have taken this as the top priority and you will receive a call from our team right away. We are working on resolving the same. Hope this helps.
Thank you.
Warmest Regards, Stayzilla

Verified Support

Dec 04, 2016

Stayzilla Customer Care's response Dear, Abhishek. We are sorry for the delay. We request you to kindly check you email inbox as we have reverted there. Write us back in case of any further query.
Thank you.
Warmest regards, Stayzilla.