[Resolved]  Sterling Holiday Resorts — Bad service & slow response to cancel the membership

Website:www.sterlingholidays.com

HI,
Here I am suresh v nandaniya, I have taken membership during seminar in porbandar, on 19/02/2016 due to force that if you join by taking instant decision today then you will be able to get special package. And if you will find any problem within 10days then you can leave by getting 100% refund within 10days. But I applied for cancellation on 20/02/2016 at same place and still today I didn't get my money. I have joined on the base and surety of his officer to cancel the membership within week and I will get the refund same time but now they say that it is not in our hand, it will be done by account dept.

Also after telling that I applied for cancellation during getting welcome call from Chennai, they generated my ID & sent it to me. And now say that your ID is generated so it will take time for refund.


Thanks & Regards
Suresh-[protected]
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Aug 7, 2021
Complaint marked as Resolved 
Sterling Holidays Resorts customer support has been notified about the posted complaint.
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Dear nandaniya,

We are regretful for the inconvenience caused by you. Your concerns have been forwarded to our department which will help you in resolving the query. One of our executives will get back to you soon. We are grateful for your cooperation and understanding.

Sincerely,
Member Relations - Sterling Holidays.
Don't speak lie. After calling your help center at Chennai they also said our officer will call back but no calling.

That is not enough but i tried to call for help at Chennai & Ahmadabad but no one reply politely & gave me satisfactory answer. also said that don't call me i am not for that I am from other department. whom did you give my number? I am speaking lie because I have name of all person /staff member to whom i contacted.
Dear nandaniya,

We hope our executive has reverted to you and explained the status of refund. Thank you for your patience and cooperation.

Sincerely,
Member Relations - Sterling Holidays.
Dear nandaniya,

We are regretful for the inconvenience caused to you. The refund has been processed from our end and an email with details about the same has also been sent to your email ID. Thank you for your patience and cooperation.

Sincerely,
Member Relations - Sterling Holidays.

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