[Resolved] Sterling Holiday Resorts — Cancellation of membership 1231618 and refund of dp money | |||
I am 70 years old military veteran deeply aggrieved and stressed because of callous attitude of the national fame company. Mr tophan an executive-customer acquisition of sterling holidays, trapped me fraudulently on 29/09/2016 in mumbai, having claimed as relative of naval fraternity, brought a very special privilege with a special discount for the armed forces/retiree. Rs.98000/- worth free rci gold card, 50% airfare discount on us air ticket to visit my children and soft loan on zero percent int with easy emi for payment of dp. Very cleverly he passed my hdfc cr card number to some one and got the payment of dp activated as well as loan on emi with interest. Since then i was stressed and after talking to my children i applied for cancellation of membership to m/s lalitha, ms priyanka and letter to the chairman. I do not understand the attitude of the company for failing to take action. May i request your authority to help the veteran and arrange the refund at the earliest. Regards Surgeon captain (Colonel) jp gupta (Retd) Was this information helpful? | |||
Dec 18, 2016 Complaint marked as Resolved Sterling Holidays Resorts customer support has been notified about the posted complaint. Verified Support Nov 17, 2016 Sterling Holidays Resorts Customer Care's response Dear Gupta, Your refund has already been processed and the details have been shared with you through email. We hope your query is resolved. Sincerely, Member Relations - Sterling Holidays. | |||
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+91 44 3357 3300
Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
I have registered my refund against my membership no[protected] on 11 th May 2019 with the welcome call executive.
Than for the next few days I have been in contact with them through mail, through telephone via customer care executive. I have recorded all their conversation on my cell phone.
After my every call I used inform by the customer Executive M/S Shauyma that she has booked the return call by end of the day. But it was all in Vain.
After a rigorous follow up with them, I received mail from M/S Lalith, saying give her 5 working days for the case to settled.
Even after five working days I did not received any call, so I follow up with her on the sixth day, and I was told that the refund request should come from Mumbai office, so you will get the call from Mumbai office,
Accordingly I got call from Mr. Tophan, which he started to convince me with some offer and at one stage he loose his temper and replied to me you will not get the refund, you can do whatever you like . Than I request him to mind his tone and language, after this he return to his normal soft mode.
Than atlast he told me he has booked refund request and one M/S Neelam will call me within next two days.
Also M/S Lalitha has sent me mail of confirmation of this.
But as per their working style I have not received any call from Neelam till three days, than I called Mr. Tophan to know the status of the Neelam call . I was informed by Tophan that tomorrow on 29 th May you will get the call.
I have question first of all this people don't give enough time to think over the decision and also after us to make the immediate payment, also there is back up membership option return clearly on the form, than I think they should ask for customer the questions asked by Mr. Tophan.