[Resolved]  Sterling Holiday Resorts — Membership refund pending

I Mr Arvinder Singh Bedi hold a membership of Sterling holidays vide membership no[protected].09.2015), I had a bad experience dealing With Mr Rameshwar, Who took me for a ride promising the stars, but failed to honour any queries during my communication with him, which lead to him not answering my calls later .
I lost my patience and sent a mail for cancellation of the membership ( oct 15), but unfortunately due to massive flooding in chennai my request was put on hold, On resumption of operations i appraised them of my case of refund,
I was informed Mr Rameshwar if i wish to cancell my membership i would be debited 25 % of paid amount and the balance would be refunded, I had paid Rs 1, 28, 381 and was excepting a deduction of Rs 32, 095 only
But on further communication with Ms Sharayu (23.02.2016) who took up my case for closure informed me that 25% of the memberhip amount would be deducted for which illustrations are as under

VO Product Price :- Rs. 4, 48, 573
Admission fees (60% of VO product price) :- Rs. 2, 69, 144
25% Retention Fees :-Rs. 67, 286
DP Realized :- Rs. 1, 28, 383
Net Amount refundable :- Rs. 61, 097
She was very cooperative in her approach and also offered me better discounts and vouchers to retain me as their customer. But some how things didn’t materialize . Left with no other option i asked her to go ahead with their unreasonable refund policy .
I am appraised now (27.04.2016) that the case has been put up with Mr Ritesh Thakkar (Mumbai Branch head )to settle my issue
This is just a case of professional extortion by white collar sales guys hired by the brand where their only intention is ..
1. Forcing a customer to go for a membership (to decide on the table to avail better discount)
2. On realisation of chq all commitments fail
3. On cancellation every body passes the buck
4. Even after aggreing to their terms of refund no refund
Is that the company strategy to enrol and forget about the members, we are still to learn “ refund with no questions asked “ and prompt
Sterling Holidays supposedly a Thomas cook enterprise hope spelt the cook correct.