[Resolved] Sterling Holiday Resorts — Membership to cancel due to mis selling

Kanika Ashish Sawhney

from Bandipura, Jammu and Kashmir

Address:	Chennai, Tamil Nadu, 600020
Website:	www.sterlingholidays.com

My membership I.d. is 1229066 and complaint no. 02335876. I was sold the membership by giving wrong examples an promises in the way I can use the membership to avail my international holidays. After I got the membership kit, when I went to book my holidays I was told same cannot be done and the company executive Mr. Arun Sethi apologised. I sent him a mail to cancel my membership. As I am in merchant navy, I went in sail but in the meantime I didn't get any reply. I have complained in the company and sent them mail but no reply to satisfaction. I want to cancel my membership and want refund of my money at the earliest.

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Jan 23, 2017

Complaint marked as Resolved

Sterling Holidays Resorts customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2016

Sterling Holidays Resorts Customer Care's response Dear Vidhan,

Your feedback has been escalated to the concerned department and our executive shall get in touch with you soon.

Sincerely,
Member Relations - Sterling Holidays.

Verified Support

Dec 21, 2016

Sterling Holidays Resorts Customer Care's response Dear Kanika,

We are regretful that you wish to cancel your membership. However, your query has been escalated to the concerned department and our executive will get back to you soon.

Sincerely,
Member Relations - Sterling Holidays.

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Comments

Vidhan Chandra Roy

from Delhi, Delhi

My membership id is 1231114 and I want to cancel my membership due to my frustrations. I feel cheated because, the promises made at the time of selling the membership were false allurements. The sales executive had promised me to provide 2 weeks of stay through the RCI membership, as well as a complete itinerary at 25% concessional rates through the Thomas Cook, because, both the companies are merged together. Everything would be as simple as a telephonic call. On the contrary, neither the sterling nor RCI or Thomas Cook executives are helpful for the matter. Even the selling agent Mr Ayush Saxena does not pick up the call, SMS or emails. My membership may, therefore, be cancelled and entire amount be refunded.

Sterling Holidays Resorts Customer Care's response, Apr 4, 2017

Verified Support

Dear Vidhan,

We hope our executive has been of assistance to you in the matter. We are grateful for your bearing with us.

Sincerely,
Member Relations - Sterling Holidays.

Sunilchoubey77

from Pune, Maharashtra

My customer id 1211654 since last two years I have being planning for the vacation I have being calling customer care 3-4 months in advance they said you cannot make the booking in red season, Where as at the time of buying sales person told me sterling member can book his holidays in any season (RED, White or Blue) only things is he need to spend more points he has. And this is major differentiator with Mahindra and Country club.

Now I cannot plan for any vacations of my wish I am forced to follow customer care recommendation and schedule. Since last two years I have being chasing sterling to upgrade my membership to higher level because this is not adding any value to me till today I have not received anything on it.

I feel they will send quotation of very high unrealistic amount so that I could not upgrade.

I an very disappointed and feel cheated.

Being a customer I cannot do anything. I have being requesting sterling to cancelled my membership and refund the amount I have paid.