[Resolved]  Sterling Holiday Resorts — Unethical behavior of Sterling Holidays Resort

Address:	Ernakulam, Kerala, 682004
Website:	[email protected]

1. My name is Vikas Yadav and a defence personal. I took the membership of Sterling Holidays in 2014. My membership number is 1214461. I have paid a sum of approx Rs 2.5 lakhs since then. With regard to my membership and facilities, I would like to through some light on some incidents.

(a) The membership given to me by MR Shiv from Kochi with lots of promises and facilities like no Annual fees, RCI membership etc. The first shook came to me while request for booking a room in Nov 14. They told me that I can only book a room in Sterling after Nov 15, ie 18 months after the first installment. The main reason I took membership was for my marriage in Dec 14 and I discussed this before I applied for membership. When I contacted Mr Shiv, he said that I can book the room, however my room could not be booked and Mr Shiv became out of reach thereafter.

(b) I could not used RCI membership cause sterling membership did not started before Nov 15 and thereafter RCI membership expired. Furthermore, i was never given any card for RCI as well.

(c) I was reminded about annual fees via email, however it was promised that there will be no annual maintenance fees as I have opted for higher category membership. When I visited in Kochi branch to meet and inquire about it, I was told that the person who sold me the membership has been fired from the company due to various unethical practices and lies to costumers.

(d) I have applied for booking room in their resort at various occasion but never got one, and every time I was told that rooms are fulled. Whenever I asked any room in any resort, they told me to shift my plan to off-season.

2. In a latest incident on 10 Dec 16, I again requested for a room for one day in Munnar. I was told to go directly to their resort in Munnar as there was some technical problem in system (As told to me by their representative Mr Tarkesh Yadav on phone) and a room will be given to me there depending upon availability. I reached at the resort at about 1400 hrs along with my wife and four month old daughter. Upon telling my membership, I was denied the room and advised to go to any another hotel nearby. Upon checking online, I found that room was available in the same resort. I showed it to the manager and receptionist but they told me that the data over net is not reliable and also told to go to some another hotel early. I booked the room via internet in Sterling Resort only by paying a sum of Rs 7, 000 and then the manager gave me room. My biggest question is where the room made available after I paid a sum of 7, 000 online. It was such a embarrassing moment for me in front of my family and on my decision of continuing with the club even after previous incident of lying and false information.

3. Upon knowing all the above facts I decided to close my membership and applied for it. Upon complaining about it and confirming that I do not want to be a member of the club anymore and asked for my return, the company did not responded at all. After various phone calls made by me and emails send to them, I got one mail on 10 Jan stating that nothing will be return to me if I choose to discontinued the membership. Now I am in a big fix. I have paid a huge money, faced various problems and no facilities. I request you to help me in getting my money back and action against the firm so that they should not be able to cheat on other customer in future.
Regards