[Resolved]  Sterling Holidays — cancellation of sterling membership

Address:

Coimbatore, Tamil Nadu, 642006

Dear sir/ma'am,

I atul jeyalalitha having membership id no. 1242746 of your holiday group wants to cancel my membership due to poor service and asking to pay extra cash for member during stay. I have also raised a complaint regarding the same on the portal of sterling resorts which was not addressed in the right manner. The services offered by your group is not upto my expectations and also the rooms in resorts like Munnar and kodaikannal lake view did not have working phone lines to reception and was not clean with foul smell respectively.Your executive promised food vouchers but nothing of the sort was provided.I Kodaikanal lake view when staying they charged extra cash for one person who is registerd member in sterling. I have paid a total amount of rs. 148052and has availed complimentary stay but for which we paid rs.1180for extra bed in small room for three person only and also not satisfactory as the room had foul smell and small while we booked for 4 members. Pertaining to the reasons as stated in this complaint, kindly initiate the refund after deducting the considerable amount for the service which i availed at your holiday resort in Kodaikanal, munar and waynad within next 15 working days after which the company would also be liable to bear the litigation cost incurred by me. Kindly look forward in this matter and resolve it as soon as possible.

Regards
Jeyalalitha