| Address: | Pranavi Pride Doddakammanahalli, Bangalore, Karnataka, 560083 |
Hi i am mohammad majid alli and i have made a booking for 27th october to 29th october 2019 in sterling resort munnar in the premier suite and the executive who made my booking is sultana. I did this booking yesterday (7th september 2019) and my biggest requirement was i wanted a room with balcony to which sultana confirmed that yes there is a room with balcony (You can check the call records) and post that i have made my booking. I paid 50% which is 8500/- and post that i spoke to sultana and she has confirmed that she has got the payment reference number and email from me.
But today, to my surprise, i got a payment reminder and when i called the call center, it was not working as it's sunday. Then i called the resort and they said no such booking is there on my name for those days. Moreover when i checked about the balcony, the hotel said they don't have any balcony room.
Now this is ridiculous and i want an explanation as why i was cheated???
My mob no is :[protected]
The payment reference number i have attached herewith.
Regards
Mohammad majid alli
[protected]
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