Sterling Holidays Resorts — Fraud on payment processed against EMI

Customer no: 1243102
Name: Surajkumar Amin
EMI balance as on July 11, 2020: Rs 41160/- proof no : 1 & 2
After certain discussion and confirmation provided through mail and whats app. The beleow amount was paid to sterling and confirmation receipt is enclosed as attachment.

EMI amount paid on July 11, 2020: 13034/- Proof no: 3
EMI amount paid on August 13, 2020 : 13034/- Proof no: 4
EMI amount paid on September 14, 2020 : 13034/- Proof no: 5
 
After paying certain amount there was an auto debit on October 3, 2020 at 5 am 53 minutes and 13 second from sterling of amount of Rs 13720/- for reference HDFC bank credit card statement attached Proof no: 6

Accordingly, during financial crisis i managed to pay double amount on the month of July where there was auto debit on July 3, 2020 of amount Rs 13720 Proof no: 7 and also in addition to avail good offer paid amount  of Rs 13034/- Proof no: 3

1. There was no coupons provided
2. Improper amount confirmation receipt provided for all the aforesaid cases
3. When i requested sterling call centre for clarification on aforesaid payment, they have responded accordingly

1st call : You are requested to connect the representative who provided the deal where Mr Santo thomas is not responding to any calls and messages since October 8, 2020
2nd call: You are requested to visit the nearest sterling centre and seek clarification
3rd call: Please hang we seek clarification and disconnected call
4th call: It is observed that there is no payment update, request to provide details and proof to update the same in our system.

This pathetic services has lend to mental torture and unnecessary wastage of my valuable time which has resulted in huge loss in both my official and personal life.

Surajkumar Amin
BMS, LLB, Mcom, MBA
[protected]