[Resolved]  Sterling Holidays Resorts — misleading information/not providing refund

Dear sir,

I have taken sterling holidays membership since 2014, but not able to enjoy holidays any time. Because of booking issues, rooms not available of members etc.

I have tried to book rooms at lonavala resort from 21.02.20 to 24.02.20 through my membership, but it was not possible as the rooms are not available for members.
However, when i have tried to book rooms through online websites, rooms are available at rate of rs.2500 only. What is this?

Rooms must be available for members first and then if available can be used for business. It has never been accepted by a sterling member from sterling holidays.

Second thing, we are not getting any benefits:
Example: i am paying rs.7000 asf+ loosing interest of rs. 18000 (Int. Of amount i have paid to sterling)= rs.25000

Now, room rate are only rs.2000, if we calculate for 7 days it will be rs.14000. Which suggests that i am loosing 11000 per year+ my amount of membership.

Its totally unjustified for members who have taken your membership and trust sterling.

So if sterling holidays are not able to provide facilities as described by their representative during providing membership to me, then refund money back.

Kindly represent all these concern to sterling holiday management, and if possible kindly try to get my moneyback.

Thanking you.