[Resolved]  Sterling Holidays Resorts — not honoring sbi bank transaction through pos

Address:	Puri, Odisha, 752001
Website:	www.sterlingholidays.com

I am dr. Chandra deo narain, an old member of sterling holiday resorts, membership number vts 22503.

I visited sterling holiday resorts, puri, odisha, with family, on 23rd dec, 2017, at noon. Confirmation voucher number for this holiday is[protected], dated, 26th sep, 2017.

Inr 5000.00 is paid through pos to sterling holiday resorts, puri, on 23rd dec, 2017, at 4.02 pm. Transaction no. Is[protected], for pos [protected]. This transaction was done by mr. Amit from the resort reception.

The same is confirmed via sbi's automated sms as well as via email to me that the payment has gone through.

Snapshot from sbi account statement is also attached herewith for the same. But sterling holiday resorts' people (Mr. Amit, mr. Manish as well as resort manager, mr. Paul dhanraj) maintain that the amount was not received by them at all. Moreover, mr. Dhanraj compelled me to make all the payments via cash on the night of 27th dec, 2017, around 8 pm, promising to refund inr 5000.00 to me if the pos transaction is received by them.

It is more than 10 days since but i have not received any refund amount nor any other communication from sterling resorts people.

My email id is [protected]@rediffmail.com