Sterling Hospital — bad customer service and transactions in cash

Address:	400103
Website:	www.sterlinghealthcaremumbai.com

Respected sir/madam,

I mr shailesh prakash shinde had an accident while playing football at 4 bunglow, near versova, andheri w and was not able to walk properly, as my knee got twisted while playing. This happened on last saturday 05/08/2017. I thought it was minor lock in my knee and went to ayurvedi for normal check-up. He done some treatment and asked me to take rest for 2 days.
However, after 2 days i felt that, there is no recovery in the ayurvedic treatment, so i visited sterling hospital, borivali west. Here, i got an appointment with dr. Ajay n. Shenvi m. S. (Ortho.). He treated me well and medicine was also prescribed to me seems to be proper.
Now, after taking the treatment, i went to reception to make the payment of the charges. And there i was shocked. As the receptionist named (Akshata) asked me to pay doctor/provider consult charges to pay in cash. I requested her to take charges by card, as she was ready to take complete charges of hospitality through card. Now, here she needs to explain me the reason of taking amount in cash politely however, she started fighting with me and again and again saying that, "you can ask to the doctor/provider regarding this. We always take doctor/provider consult charges in cash. You will have to pay in cash. We do not accept payment in card or in any mode except cash for doctor/provider consult."
Now, here the concern is, i've went to sterling hospital and not directly to the doctor/provider. I know sterling hospital, as it is nearby me and it is a brand for ortho-patient. If anything happens, i will claim to sterling hospital and not to the doctor/provider. I don't know the doctor/provider, who he/she is. I only know the sterling hospital and when i came to the hospital, hospital forwarded to dr. Ajay n. Shenvi m. S. (Ortho.) to handle my case and look into it. So, in this case, i will be paying to the hospital and not directly to the doctor. And it is huge and reputed hospital so, no transaction should be done in cash. I regret to this system and as i want to pay in white and not in black.
Now, in second visit, i asked to the doctor in requesting words, can i give your fees in card??
Doctor replied, "yes, you can give the amount through card. However, hospital has not created our personal account in the system and so it lots of stuff needs to do from staff side to get my money. So, it is hectic for staff to give my money if it is paid through card/cheque/online etc.in this case, i'd request you to make the payment in cash, if you've or else you can ask the staff/receptionist". Now, with the satisfactory answer from the doctor, i went to the receptionist to make the payment. As soon as i ask that, can you please take the payment through card? Both the receptionist (Sarika & akshata) started fighting with me and she called the doctor/provider (Intercom) and started telling that, the patient is fighting at the reception. This was completely fake and un-ethical. Now, i'm afraid to go the sterling hospital. As, i might not able to get proper treatment, as i was expecting...

Hope you will understand and will take correct resolution after doing investigation.

Regards,
Shailesh prakash shinde
Contact: [protected] / [protected].