Sterling Hospital — treatment not started after admitted patient

Address:

Vadodara, Gujarat

My mother jyotsnaben admitted at sterling hospital vadodara on 29th sep 2017 at 11:30 to 12:00 o'clock. But till 6:00 pm treatment not started by your department. Then i contact to ipd four times. But no any responce from them. I want to know why should treatment was not started till 6:00 pm. It is extreme careless. There is no any emergency but what should be happen if emergency patient is admitted.
Thanks,
Ankur v sheth
Patient's son
Iocl, gujarat refinery.
Mob : [protected]