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[Resolved]  Street Style Store — order 2099744.. wrong size of shoes sent and not doing the pick-up

I had ordered 2 pairs of boots of 39 size. One of them is 39 and the other is way smaller. I have requested for exchange on 5th march and raised several queries after that but receive the same standard reply and no pick up is done till date. I tried calling the customer support no also but no response. I'm very disappointed with the service and writing here with the hope that now atleast it wil be addressed.
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Apr 21, 2018
Complaint marked as Resolved 
Mar 17, 2018

Complaint Status

Street Style Store customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2018
Street Style Store Customer Care's response
Hi,

We really apologise for the inconvenience !!

The pick-up will take "2-4" working days. Once product is picked up from your address, you may revert us on the same email confirming that the pick-up is done.

Once the package will be received by our warehouse, we’ll dispatch the replacement order quickly.

Thank you.
With regards
SSS
Mar 19, 2018
Updated by Teresa Mangu
It has been 14 DAYS since the request has been made. This is the same reply i get for every query raised that it wil be done in 2-4 days. Do you even read what people write? And which is the same email you'll are talkin about. Can i get the email id?
Apr 04, 2018
Updated by Teresa Mangu
The pickup was finally done on 21st march and i have also received a mail on 26th march that the parcel has reached the warehouse and that the exchange will be sent. Till date i havnt received the shoes nor any update.
Complaint comments  1 CommentShareTweet

Comments

The pickup has finally been done and i have also received a mail that the parcel has reached the warehouse. Can i get updates on when the exchange will be dispatched and when i will receive it?

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    Street Style Store
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    Street Style Store Address
    206-Bhagwati Sadan Building, Plot No 8, BH Block Market, Shalimar Bagh, Delhi, Delhi, India - 110088
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