[Resolved] Street Style Store — order not delivered after 23 days. delivery date is crossed. no response from customer care.

smmitra

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400076
Website:	www.streetstylestore.com

I had 1 order, on 12th october, the delivery date is of 2nd november. I have no information about the order now. You guys are not responding to my mail or the complains i registered to your site. I have no place to inquire about my order as your contact number is also not accessible, each time it says that our executives are busy and the call gets diconnected. I have gravely disappointed and never going to suggest sss to anyone now on.

I have already paid for my order. And you guys do not even have the courtesy to keep your customers posted about the order?? I am fed up of trying to contact you guys!!!

Atleast let me know where the order is??? I waited patiently for over 20 days, and i am a patient person, i can wait for a week or so more, knowing that you guys aren't amazon; but atleast let your customers know the whereabouts of the order?

My order was initially just 1, later on it has gotten split, i have no idea why. Anyway, the order numbers are following :

Order 1 : #2466195
Order 2 : #2496711

It says it is in priority dispatch, but i don't see any updates on your priority dispatch. My order was supposed to be delivered today, but i don't think it is going to be, is it??

Please let me know the status of my order?
You have already passed your promised delivery date, at least give me a confirmed date now as to when you are planning to deliver it?

You make customers feel like beggars, worst customer support. Have some shame and improve on it, if you don't want your site to be so infamous.

Ps : this is my second complaint as my first complaint didn't get any response.

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Nov 13, 2018

Complaint marked as Resolved

They did not do anything. The order was still delivered 10 days later than the promised date as they forgot about the order till the delivery date arrived. They rarely responded/took responsibility for their mistake. They stopped replying once they shipped the order, as if talking with the shipment company was my job. THE COMPANY DID NOT TAKE ANY STEPS TO SOLVE THE PROBLEM. I am just closing the complaint as I have received my order. IT IS A FRAUD COMPANY. 0 VALUE FOR MONEY.

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Street Style Store Customer Care's response Hi,

We already had a talk regarding your order over mail. We will deliver the order asap
And we are really sorry for the delay

P.S. - Please mark this case as "Resolved" if you find that the query is resolved from our end.

Thanks
SSS

Nov 05, 2018

Updated by smmitra Hi,

I received mail and call from you guys, but none of my order is delivered yet.
I was expecting it over the weekend as one of the order was shipped on friday, it's monday today, and I still dont have my order.

Also, the second part of my order, your helpline guy had called and told me that it is also going to be more delayed as it is festive season; but I had ordered on 12th october, it wasn't a festive season then.. why so much delay in shipping?

I would appreciate if I get both my orders this week. Its been really delayed.I will mark this as resolved once I get BOTH my orders.

Really upset with your service,
Smriti

Nov 06, 2018

Updated by smmitra Hey,

The order shipped by you guys on friday is still not here, when can I expect it?

I was told that I will get it by today, but I have not. The tracking number given is also not working. Can you guys check with the Delhivery guys and let me know or ask them to deliver the order on priority??

This is so pathetic SSS. I'm really saddened by your support and the repeatedly missed delivery dates.

Highly demotivated by your site now,
Smriti

Nov 08, 2018

Updated by smmitra Hi SSS,

Can you tell me where the hell is my order? You guys are so unresponsive!!! It is too late!! I have missed 2 occasions when i needed the dress!!!

Please have the courtesy to help your customers and not make them feel like beggars?!?! Even when they have paid you the entire sum!!!

STOP SNOOZING AND REPLY,
So annoyed now,
Smriti

Nov 13, 2018

Updated by smmitra Many a times the dresses are required for occasions, but these people have no value for it. I ordered 5 dresses, 2 of which I required for 2 events, I received them on monday, 12th November, 10 days after the promised delivery date of 2nd November, which was 22 days later than the date I ordered the dresses on : 12th October.So basically, they required 31 days to deliver the dresses. Had I known this before hand, I would not have placed my order, worse, you guys don't respond to your customers, your customer care support is extremely sad, the responses are inhuman and you HARASS your customers making them feel like beggars of the products they have paid for. Eventually, for both the events I had to buy a dress in a hurry from near buy clothing stores, all in all, I'm never ordering from SSS ever again. Neither would I suggest it to anyone. Rather I'm going to take steps on all my social handles to make people aware of this fraudulent site by sharing my experience.

There are lot of other such budding sites, who care for their customers, who are not as arrogant as you are. I'm not here to promote any other sites, so I'm not going to name them, but surely, any option would be better than this sucky experience which I had from SSS.

Although 1 of the dresses is very loose and doesn't fit me(although I picked the same size for it as of the others, basically I opted for the same size for all my dresses), and although it is again an example of your fraudulence, I'm not gonna request for an exchange, coz I dont want to have any business with you guys anymore, ever. It was my mistake that I didn't believe the online warnings on quora/twitter/FB/Insta; I really should have believed those reviews about you.

Finally I can avert myself from this ARROGANT, FRAUDULENT and MOST PATHETIC site.

Closing this complaint on consumer forum, but I'll make sure everyone knows about your true colors :) I'll make sure the word spreads, if it hasn't spread enough already.

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Comments

Mahima0201

It's been over a month, I haven't received my order which was placed on SSS. This is pathetic. How can you be so casual with your customers? Shut down your [censored] site if you don't know how to run it. I feel like to sue against this site. I want my order within two days else I will make sure to screw up your site.