Stribhava — saree

I received a product from stribhava online clothing showroom on[protected] and the product is very bad. Also they have sent 2 sarees and taken the amount. Their website mentions about refund and replacement but their customer care is not responding. Kindly help me to get back the money
The product details are as below:
Stribhava
Product code: ss19
Order id: sh[protected]
Amount: 1799rs
Customer care number :[protected]
Email:[protected]@stribhava.com

Kindly let me know what needs to be done when their customer care is not responding for refund or replacement. I also sincerely request you to hold this amount with expressbees courier service itself till they respond.
Kindly do the needful