Style Spa Furniture — Furniture - full bedroom set - estilo

Address:	Mumbai City, Maharashtra, 400074
Website:	www.stylespafurniture.com

Refer order no: 157923 dt: 02/11/2014 for invoice amount of rs. 102, 155/- with less discount of rs. 40, 000/- final bill of rs. 62, 155/- & order no: 157924 dt: 02/11/2014 for invoice amount of rs. 3, 308/-

Products were p. Code: 30625 p. Code: 30036 p code: 30145, p code. 30140

Estilo full bed set with bed room side table.

We have come across a severe issue of bed set damage today due to your defective product and the quality it had.

How come such a reputed furniture company like style spa make such sub-standard products and sell in the market without testing and analysing at your end and that too so expensive?

We had a good trust on the style spa products and support from sales staff while we bought this product in novemeber'2014, just 8 months later we found everything is bad and made a first complaint

Photo graphs attached for your reference.

The issue is our bed set is a lifting panel for storage at bottom, it has 2 metal frames attached at side panels, screws bolted with side panel wood.

While opening and closing the panel one of the side frame detached from wood and holes created which cant be refixed because the holes formed cant accept the screws further.

It is highly surprising to me that how come a designer designed the fittings in this way??? It is obvious that the metal frame fixing to wood with help of screws wont long last...

We felted that the furniture we bought would at least last for 20 years because the investment we made is so expensive. But here the case, is that within 6 to 8 months, already there are 2 complaints on bed sets.

The most unfortunate thing was, while we went to buy the product from the store lactated at dahisar, thakur mall, sales staff have shown the same estilo model bed set but it was with side dragging storage cabin for half portion and we wanted a full portion storage for which he suggested a lifting one to go for.

We were happy to have a big storage with lifting panel and ordered it despite the model was not available for display while we placed the order.

We were amazed to see the final product delivered was not as we thought..., the lifting panel is a metal frame with simple wood sticks mounted as frame instead of full wood used as frame. The moment items were delivered, we have called the store and reported the issue but it was un heard by any one over there.

How come there was no firm communication or commitment on quality of products we purchased? At least your stall should have shown us a video demo on models at store or a catalogue for the models not displayed at store...!!! This was 100% unacceptable because we trusted your sales staff that they would deliver the same quality estilo bed which had wood frame on top as we seen in store and they told, lifting panel model also will have wood frame and only difference is lifting panel instead of dragging one. Style spa has cheated us on the quality.

We were highly disappointed for the incidents happened and were quite disturbed also.

Now due to the present damage issue, we happened to remove the mattress and keep it on floor because the bed set panel is not closing.

Request some responsible higher level manager visiting us immediately to check the issue what we are talking about and to take the action immediately by replacing the bed set with what we desired.

I request a confirmation or a response coming from style spa

Siva kumar rampur
Mob: +91 [protected]