Style Spa Furniture — repairing of bed

Address:

Kolkata, West Bengal

Sir,
I am very sorry to state that i have now in a dilemma to decide that whether i had taken the right decision to buy furniture of style spa make from their showroom of 3b camac street, kolkata - 700 016 to present in the occasion of my daughter's marriage. Out of many furnitures, one was the bed of size 180/200 of product code 025618 has been broken in the early october, 2017 as shown in the attached photographs. I had an idea that they are very much serious of keeping their words and reputation of after sales service of their products as was committed by the showroom people at the time of buying. But till now, it appears as a fake commitment to me from your end.

Initially my daughter given an email to them on 4th october, 2017 and subsequently i have given a reminder to them on 6th november, 2017 and also tried to contact them over phone for several times. But they have still not responded.

I would request you to please take necessary action to replace/repair the same at the earliest.
With thanks,

Gautam roy
97/2 shastri narendra nath ganguly road, howrah - 711 104
Phone:[protected]
[protected]@yahoo.com