[Resolved]  Su-kam Inverter — battery is not charging

Address:Hyderabad, Andhra Pradesh

This is regarding the inverter problem. The battery is not at all charging. I am writing this email with very frustration with your dealer and customer support department. I have called to the dealer who was supplied the inverter on 14-Mar about it and he told me that he will send his technician on 15-Mar. I have waited until 15-Mar and called him again and he is not picking up the phone. After repeated trying on phone he finally picked up phone on 18-Mar evening and told me that he will check with technician and get back to me. I have waited for one more hour and called him and he is disconnecting the calls. He is lifting the calls which are coming from my cellnumber.He picked up the call when I called from different number and now he is saying to call to CC. He should have tell this on Friday it self and he wasted all of my time. Anyway I called to CC on saturday and lodeged the complaint and no one has attended the issue. Your CC number is also of no use. Everytime I am getting the message of all executives are busy on other calls and leave you contact number so that we can reach you. I have given my contact number mutilple times and no one has reached. After 4 days of continuous trying, i got your executive today morning and he told me that he will send the engneer today and he provided the hyd Service center phone number. Till now, no one has come to fix the issue and also no one picking up the SC phone number. Is this type of service you are providing to customers? How much time you need to fix the issues? Please look in to this matter ASAP.
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Aug 14, 2020
Complaint marked as Resolved 
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