Sulekha.com — Sulekha Customer Care not responding

rohanmhr

from Gurgaon, Haryana

Jul 8, 2021

Address:

Chennai

T is very frustrating to see that Sulekha Customer Care representatives just do not care about customers. It has been over 72 hours that I have been trying contact Sulekha Customer Care repeatedly, at least 5 or 6 times a day over call and the only response I get is that you will be contacted soon.
What sort of service is this, that is being provided by Sulekha? First of all, you have tie-ups with fraudulent vendors and then you even go to the extent of harassing customers from whom you get service yourselves?
You have taken harassment and arrogance to another level altogether. You have an ultimatum of providing your revert by today eod, failing which I will be left with no option but to file a legal case with the Consumer Court, all my previous emails will be used against you.

Looking forward to your proper revert.
Thanks,

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Sulekha.com customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

Sulekha.com Customer Care's response Dear Rohan,

Greeting from Sulekha.com!

We are extremely sorry to hear about this and even more sorry to disappoint a customer like you. However, we'd like to learn more about your situation and we want to make things right. So please email us at [protected]@sulekha.net and we will get back to you promptly. We look forward to hearing from you.

Warm regards,
Team Sulekha.