Sulekha.com — Unable to solve issue against fraud service

Address:

https://www.sulekha.com/karthikeya-home-care-services-chintal-hyderabad-contact-address

I have searched for a domestic help on Sulkeha.com and as soon as I did it, I have received a calls from numerous numbers and one of them was from Karthikeya Home Care Services which is listed on Sulekha.com.

Usually, I never pay money upfront without checking the office personally but as I need service urgently I paid money to the service provider thinking that Sulekha.com has done his background check. After receiving money, service provider started abusing on calls and then stopped receiving calls. When I checked for details of his address in Sulekha.com, everything is fake.

I have contacted Sulekha customer service, they said that they contacted service provider and mentioned they stopped his service. However, I still see the service provider ad in the Sulekha.com and also when I requested for service provider details, Sulekha stopped responding, it's been more than a week since I didn't receive reply from Sulekha.

I asked Sulekha to solve the issue or provide the service provider KYC details to file a police report. But, both did not happen.

I request Sulekha.com to refund the 15, 000rs I paid to service provider and also file a police complaint on him.

My ticket number for email thread with the customer support is 3350514. That email thread has all the payment details made to service provider.