[Resolved] Sulekha.com — advance paid for domestic help services not refunded neither anyone came for work.

 
4 Reviews
Chennai, Chennai District, Tamil Nadu, India
 imnaveenjn on Jan 30, 2018
I had registered for part time maid / domestic help service in sulekha.
I received call from an agency (Claiming to be from maheswari agency).
They came to my place along with the maid & promised she would start working from 14th january 20118
They collected advance amount of inr 3, 000/- however, the maid never turned up.
Now the agency is refusing to pay me back the advance. When i checked with sulekha team, i understand the agency name is wrong.
So it seems to be a fraud agency which was registered with sulekha without proper verification.
After several follow ups with sulekha, i got the real address of the agency -
Sai mathi man power
Ansar
[protected]
No. 426, 2nd street, vandikaran street, checkpost, velachery, chennai, 600042, tamil nadu

However, the above address turned out to be fake as i personally went in search of it, no such agency actually exists. I'm still chasing the agency person on my own, who is extremely abusive & blatantly saying that she will not refund my amount.

Sulekha is directly responsible for this case as they have onboarded the vendor without proper verification & listed them as verified supplier.

I have registered a police complaint also, but they are not actively pursuing the case since the amount is small & no major harm has happened.

Complaint marked as Resolved Mar 13, 2018

Complaint Status


[Jan 30, 2018] Sulekha.com customer support has been notified about the posted complaint.
Verified Support
Sulekha.com Customer Care's response, Feb 10, 2018
Dear Sir/Madam,

Thank you for your valuable email.

We are unable to attend to the problem since you have not provided us complete details. Please let us know your registered contact number to take necessary action.

Please write to [email protected] for any queries.

Warm Regards,
Team Sulekha
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Please deactivate my number
Dear Sulekha team,

My Complaint ID is - 1152716. It has all the details for you to work on.
Complaint ID also has my mobile no. & mail ID. I would rather not share my mobile no. on public forum
IIF ANYBODY READING THIS AND COME ACROSS THIS PERSON PLEASE COMPLAIN AND HANDOVER TO THE POLICE AS THIS CHEATING IS GOING ON FOR A LONG TIME.

I had placed a request for maid services in Sulekha on 24.12.2018.

After registering got a call from a person called Priya who brought a maid and after convincing took advance of 2500 as 50 % advance .For the next day not picking up calls.
Her phone no is[protected].
agency name :Real Home services.

It is obviously fake as the address looks fake and the form also is fake and copy as in the previous complaints in Sulekha i found the same letterhead just now..The mistake is that i did not confirm or cross check the address and aadhar detaiils before payment.Looks like this is the modus operandi to collect phone numbers from sulekha and call on people and collect money.

i have attached the forms she gave me.I noticed today it is the same as the copied letterheads in some other complaints about sulekha complaints except name is changed on top.

Sulekha has the responsibility to send us the agencies numbers to which they are forwarding our phone numbers.This was not done and i did not receive any SMS toof agency numbers.Sulekha has to share the details to see if we can trace the culprits.The security of the customers is at stake as anybody, any criminal can get access to our address and phone number.Sulekha is accountable to release the numbers of the agencies whome they have shared our contact numbers.

People be careful with agencies contacting through SULEKHA.

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    Sulekha.com - advance paid for domestic help services not refunded neither anyone came for work.