[Resolved] Sulekha.com — advance paid for domestic help services not refunded neither anyone came for work.
Chennai, Chennai District, Tamil Nadu, India
Imimnaveenjn on Jan 30, 2018
I had registered for part time maid / domestic help service in sulekha.
I received call from an agency (Claiming to be from maheswari agency).
They came to my place along with the maid & promised she would start working from 14th january 20118
They collected advance amount of inr 3, 000/- however, the maid never turned up.
Now the agency is refusing to pay me back the advance. When i checked with sulekha team, i understand the agency name is wrong.
So it seems to be a fraud agency which was registered with sulekha without proper verification.
After several follow ups with sulekha, i got the real address of the agency -
Sai mathi man power
No. 426, 2nd street, vandikaran street, checkpost, velachery, chennai, 600042, tamil nadu
However, the above address turned out to be fake as i personally went in search of it, no such agency actually exists. I'm still chasing the agency person on my own, who is extremely abusive & blatantly saying that she will not refund my amount.
Sulekha is directly responsible for this case as they have onboarded the vendor without proper verification & listed them as verified supplier.
I have registered a police complaint also, but they are not actively pursuing the case since the amount is small & no major harm has happened.
Complaint marked as Resolved Mar 13, 2018
[Jan 30, 2018] Sulekha.com customer support has been notified about the posted complaint.
Verified SupportSulekha.com Customer Care's response, Feb 10, 2018
Thank you for your valuable email.
We are unable to attend to the problem since you have not provided us complete details. Please let us know your registered contact number to take necessary action.
Please write to [email protected] for any queries.
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