[Resolved] Sulekha.com — Got Broken Product and Did not get Replacement as well

[Resolved] Sulekha.com — Got Broken Product and Did not get Replacement as well

V vinaymahabal

Sulekha.com — Did not get service and taken amount vinaymahabal on Oct 6, 2020Mark as Resolved Respected Sir Ma'am, We have taken service from your last 29 Feb 2020 invoice number is [protected]. We have received a call from Archana and documents submitted to Vighnesh ([protected]) and orraly showed fake data of the clients. Before taking this service, I personally had asked Mr. Vighnesh that if am not getting the leads then will you refund my money? he had said that you definitely. I have not received any leads from few months. Now I want all money back on the same account which I have paid you. I have sent an email but did not get any reply as well. And Mr. vighnesh is not giving any team leads number as well to talk about this issue. Respected sir, please help to get my hearten earn money back from this fraud company. They are just charging a monthly fixed amount and not giving any specified leads. Waiting for your reply. [protected] Was this information helpful? No (0) Yes (0)
Oct 24, 2020 Complaint marked as Resolved after calling more than 50 times to every branch of Pune and Chennai and more than 15 to 20 emails to the company and raising the complaints through the application as well. Additional mental tress and tension are bounce. It is solved after a long struggle. At last, got a refund... Thank you Sulekha.com customer support has been notified about the posted complaint. Oct 15, 2020 Updated by vinaymahabal I had conversartion with Mr. Vighanesh from Pune, He was not allowing me to talk to his team leader. And was ready to give Managers number to talk but did not give. Oct 15, 2020 Updated by vinaymahabal I have sent this email to Mr. Harshal on [protected]@sulekha.net and [protected]@sulekha.com Oct 15, 2020 Updated by vinaymahabal Respected Sir, As per our telephonic conversation, I would like to ask you only three questions as mentioned below: 1) Can my balance will get over only on paying monthly charges? If yes, then 2) What type of profit will I be able to get it? 3) I would strongly feel that in this situation I should get a REFUND after the curtain diductions from your company. March 1st to 5th Oct.2020 only got three leads and two scraped. Waiting for your reply with positive Regards, Oct 15, 2020 Updated by vinaymahabal Dear Customer, We are extremely sorry to hear about this and even more sorry to disappoint a customer like you. This is certainly not the experience we intend to offer our customers. We will look into your issue right away. However, we tried to reach you at [protected] RNR. Warm regards, Team Sulekha. Oct 15, 2020 Updated by vinaymahabal How many days will your team take to resolve this issue? Because last 3 leads in six months. Is It not very big surprise for the client like me? Oct 15, 2020 Updated by vinaymahabal I have not yet got any reply from Sulekha.com Looks like they are still thinking how to refuse refund. Thats the real reason. Oct 15, 2020 Updated by vinaymahabal I have not yet received any updates regarding my refund and no email from Mr. Harshal and Archana ma'am. In this situation What should I understand that you are paying me back or not? Or my money will go west in just paying monthly charges only I will keep writing emails to you. Oct 15, 2020 Updated by vinaymahabal Will I get my money back or not or you will keep taking monethly amount from my balance and I will get Nothing... Hope this is not your company's way to earn money. If you not then refund my money as soon as possible. Oct 15, 2020 Updated by vinaymahabal Respected Sir, Sulekha.com Complaint Status Update [ID: 2726045] I have been following up but not getting any updates from sulekh.com they have taken money in the name of giving leads and last almost seven moths they have given only three lead. Before I take this service I have asked more than ten to fifteen time regarding the area which I have taken. Their executive was told me that there are many leads then how come last seven months only three leads I got it. I had mentioned this point to Archana Ma'am and I clearly mentioned that I want a refund because you are not eligible to give leads in the selected areas. But you have been taking monthly charges without giving any leads and my balance will get over just paying their charges. Then What is the use of taking this service? I have been asking for a refund but nobody is ready to reply to my email. They should not have told me that this fake data and asked me to take this service. Oct 15, 2020 Updated by vinaymahabal Dear Sir / Ma'am, I had a conversation with Archana ma'am from Pune. I asked her regarding the updates about my issue. She said that " You will get a call from the Chennai office then only your issue will get resolved" She also did not get any reply from the head office for her email nighter I received any reply to my email as well. Looks like Chennai office is also not interested to refund my money because they also know that this is called cheating had taken place here with us (while providing the services). Sulekha.com is just earning from taking monthly money from the clients without providing the leads. Sulekha.com is selling their services with fake data before buying the services but not able to give service at all in our selected area. Waiting for your reply and refund as well. Regards, Oct 15, 2020 Updated by vinaymahabal At last, I got a call from Chennai today and that executive had a talk with me regarding the issue. and He also agreed that Sulekha.com's executive (Vighnesh Chodari) from Pune has sold the service. He was aware that this service is not available in the area. which, I am asking still, he gave me fake data and commitments and sold this service. After calling from Chennai that executive was also very surprised to see the data of my account and gave me three days assurance to solve this long pending issue. Verified Support Oct 19, 2020 Sulekha.com Customer Care's response Dear KHADE SARIKA, Thank you for contacting Sulekha! We regret to inform you that, your refund request do not seem to meet our refund terms & policies. As per the refund policy, our company do not process any refund that has been received after 30 days of booking. We request you to review our refund policy available on our website and the same has been specified in the e-order sent to you during the booking too. For quick reference, we would request you to refer - REFUND OF TRANSACTION PAYMENT - SERVICE PROVIDER – section in Terms & Conditions from the below link. http://www.sulekha.com/collateral/terms.aspx However, we would want you to consider this option once more and assure you of our best efforts to resolve your concerns at the earliest. Your feedback is most valuable to us. Please write into [protected]@sulekha.com Thanks & Regards, Team Sulekha. Oct 24, 2020 Updated by vinaymahabal after calling more than 50 times to every branch of Pune and Chennai and more than 15 to 20 emails to the company and raising the complaints through the application as well. Additional mental tress and tension are bounce. It is solved after a long struggle. At last, got a refund... Thank you
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