Sulekha.com — ticker number # 2330398 : refund status

Ankurzz

from Proddatur, Andhra Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

Hi all,

I opted for a led tv repair service from sulekha on 27th april. The technician visited, took the tv and handed over after repair on 4th may.
He charged me 4000 rs and 6 months warranty. The very next day i started seeing the same issues.

I called the technician for revisit but he neither visted nor picked my phone call.

It has been a month and still no resolution. Please take this priority and process the refund so that i can get it repaired via different technician.
I have been really frustrated following up with the services of sulekha.com. Please take the necessary actions.

Attached the email communication with details.
Below are the technician details.

Name : mohit sharma
Mobile no: [protected]
Service opted date : 27th april 2019
Repaired tv delivery date: 4th may 2019
Payment mode : cash
Amount : 4000 rs

My details are
Name : ankur shukla
Mobile number: [protected]

Regards,
Ankur

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Sulekha.com customer support has been notified about the posted complaint.

May 24, 2019

Updated by Ankurzz The technician has not only took the money but also cracked my LED TV screen.This issue also needs to be resolved. Please take proper actions on same.
Attached the image too.

May 25, 2019

Updated by Ankurzz Today I got a call from Sulekha.com. The guy said he is from the customer resolution team and we would refund the amount in my card. He asked for my card details. And later asked for the OTP . Later I checked the card statement 20000 rs got deducted.
The mobile number is[protected].
This is really frustrating from Sulekha.com. Now instead of helping people they have started looting people.
I am surely going to file a police complaint on Sulekha.com for this.
Really pathetic service from Sulekha.com

May 25, 2019

Updated by Ankurzz Posted an eFIR to UP Police for the same . Image attached