[Resolved]  Sun Direct — 2 channels which is included in the recharged pack not working suddenly

2 channels are not working looks completely blank all of a sudden . These channels are already paid which is part of the package recharged till April 2022. When complained to the customer care they say it is because the set up box is old and has to be installed with new one, as some channels are updated with high frequencies, until you don't change the set up box with additional money it won't work. Being a customer since 2009 they are least bothered to solve the issue and asking to pay for the services if technician has to solve this issue and also for only 2 channels not working they are forcing the customer to replace a new set up box by providing extra charges for the same. Very bad CC service and serious actions has to be taken against the company for looting the customer.
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Dec 30, 2021
Complaint marked as Resolved 
No resolution done as the issue is not yet resolved
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
Sun Direct Customer Care's response
Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team.
Dec 29, 2021
Updated by ShyamaV
For few seconds the channel was activated and again it is disconnected
Dec 30, 2021
Updated by ShyamaV
Smartcard number is [protected]
Complaint comments 

Comments

Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team

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