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Sun Direct — Amount deducted but transaction was not reflected

Hi,

I have recharged my sun direct Rs. 199/- pack today. The amount was debited in my account but i didn't received any confirmation sms and also I could not see recharge history of my latest. I recharged through UPI.

For you reference attached my recharge details via UPI and transaction details.

Can you please check it and let me know?

Amount deducted but transaction was not reflected
Amount deducted but transaction was not reflected

Complaint Status


[Jul 19, 2020] Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sun Direct Customer Care's response Jul 22, 2020
" Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
"
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