[Resolved]  Sun Direct — amount has been deducted but the recharge is not successful

Cdsn no: [protected]
I made a recharge for an amount of rupees 225 for the above mentioned account. The amount has been deducted, but the channels are not being displayed. Getting the same display to recharge.
The amount transaction has been made through sun direct site in quick recharge. Amount payment is done by giving debit card details. The amount deducted and the deduction transaction is seen under app.
As per the agent suggestion under menu-tools-factory default has been set, but also there is no change. The channels is not coming.
Was this information helpful?
No (0)
Yes (0)
May 26, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Sun Direct Customer Care's response
Dear Sir,
As per conversation, customer complaint regarding Screen error issue same has been already resolved from our end.
Regards,
Sun Direct Team.
Complaint comments 

Comments

I made recharge for sundirect money was debited but it's showing no balance in sundirect account

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1460
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information