[Resolved]  Sun Direct — auto renewal o[censored]nwanted program plan

Address:Chennai, Tamil Nadu
Website:w

As, i am a customer of sun direct with card no:[protected]. I want to change my previous plan which was expired on 26.04.2018. And i also remitted rs.169/- to sun direct through online with the use of sun direct plan change option portal.

But, the amount was added to my previous account balance and they have activated the previous plan without my knowledge for the next month period.

After i had talk with the customer care person, they told that the plan is in active mode so that it is not possible to change the plan and also told my plan selection is wrong because it is lower value pack. But i am not interested to pay money for the previous plan.

Please arrange to change my plan to tamil economy pack.
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Apr 30, 2018
Complaint marked as Resolved 
After my complaint, Immediate steps taken by the Sun Direct Side. I have received so many phone call and E-mails from Sun Direct Side . Finally they resolved my problem. ie. They activated my Tamil Economic Plan. Thank you very much to the Consumer Complaints Team.
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2018
Sun Direct Customer Care's response
Dear sir

Customer requested for Tamil Economy package the same has been activated already so case closed .

Regards Sun direct
Customer care .
May 06, 2018
shanspunnalaa's response
video complaint
Complaint comments 

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Video coplaint of our sundirect box -[protected]r(card no)
Not working at after recharge

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