[Resolved]  Sun Direct — bad product and bad service.

I recharged 6 months package in sundirect. But it shows error message . I asked helped with the customer care service they asked me to paid 450rs. But i asked for the reason the reason.But the reason did not satisfying me.Again i call them they asked to paid 150 rs. And another servicer cut my call while i speaking with her.I was mentally depressed with their behaviour.They send the message to my phone that the problem was resolved without solving my problem.
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Jan 7, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2019
Sun Direct Customer Care's response
Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
Complaint comments 

Comments

6th Dec 2019 time 10.59 a.m. recharged through paytm for Rs.554/- wrongly recharged, my smart card no. is [protected] instead of [protected]. kindly rectify the above wrongly recharge amount and add the amount to my smart card # [protected]. Kindly do the needful.

UPI ref. Id[protected]

via Bank of Baroda

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