[Resolved] Sun Direct — Channels not displaying for subscribed one

spkannan

Oct 30, 2022

Address:

plot 5 vijay nagar, Bagalur road,hosur

We have recharged for INR 1194 on 22nd October for plan "Tamil Economy"; after recharge got success payment some of the channels which are received are not displaying. Raised query to sun direct customercare and they are not accepting complaint for providing the free of service instead they ask to pay. They are giving explanation that angle of dish might changed; if that is the case same kind of error should been received for all the channels but that is the not case here. Also we were out of station from Saturday to Sunday evening (28 and 29). when we back switched on the TV, we have not received the display for all channels; immediately we have called customer care after sometime we have received few channels. Hence i would request or re-iterate that they have to do free service and make channels available for we subscribed or terminate the connection by paying back the remaining amount after calculating on prorated usage to me.

P.S: Why should I pay for their issue.

Thanks
Devi

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Dec 4, 2022

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2022

Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Nov 02, 2022

Updated by spkannan smart card number :[protected] R
RMN : [protected]

Verified Support

Nov 03, 2022

Sun Direct Customer Care's response Dear Sir,

As per conversation, customer complaint regarding Signal related issue same has been Resolved from our end.

Regards,

Sun Direct Team.