[Resolved]  Sun Direct — Customer care contact never works

Hi Team,

I am facing issue with the Sundirect connection and when i tried reaching the customer care team, all the toll free and any contact numbers provided never let us reach the support team member.

After providing all selection of options and Set top box details. It says your on the queue and please be on the line. But after a minute it says, the number does not exist and automatically disconnects off.

This incident is occurring on 26, 27, 28 th of July 2020

Am demanding an explanation, as all the users are wasting time and ends up with a number doesnt exist note. its cruel act against customers.

Regards,
Sajeev
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Aug 6, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2020
Sun Direct Customer Care's response
" Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
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