[Resolved] Sun Direct — demanding money from customers for sun direct server issues

Chitti K

from Chennai, Tamil Nadu

Address:

Hosur

I have recharged sun direct dth and found error. I called sun direct for rectifying and they don't have my location and confirmed that, their server is working find and i have removed smart card and asked them to attend the problem. Even they said, it's a technical error and it costs 150. They don't see to solve the problem and they wanted make money out of it.

It is now t first time, every time they demands money. They don't do quality of work and want to make money out of it.

It looks sun direct dth is just cheating customers without knowledge.

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Jul 22, 2020

Complaint marked as Resolved

I haven't received call or technician visited. Problem remain same. How can sun direct close the complaint without attending the complaint. It shows how you cheat Customers.

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2020

Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."

Jul 23, 2020

Updated by Chitti K [protected]
[protected]