[Resolved] Sun Direct — DTH Channels not coming

Mvrs Srikanth

Jun 14, 2022

Address:

Sri Nivasam, LB Nagar colony, krupa complex Safilguda secunderabad 500056

I have 6 months plan for sun direct DTH and from last 10 days most of the channels are not coming which are mentioned in the plan as part of their service and showing E32-48 error code No Signal.

When I called customer care and they will raise a complaint if I am ready to pay 175 to the technician

This is very bad service as they should be giving to the customer as part of their plan which we bought. Issue is not from my end and they still want to charge customer.

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Jun 16, 2022

Complaint marked as Resolved

Issue is resolved now

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2022

Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."

Jun 16, 2022

Updated by Mvrs Srikanth Sundirect called me today and asking money as service charge for technician visit. This is very bad service. DTH is service provided to the customer and in my 6 months plan channels are not coming because of their signal issue and asking me to pay the money to fix it. Please take corrective action against this service as so many have reported this kind of issue.

Verified Support

Jun 16, 2022