[Resolved]  Sun Direct — fraud service from sun direct dth

Address:628621

Dear worst service people,

This is the 3rd time i receive worst customer service from the world class sun direct dth team.

[protected]
Jagan

Initially i requst them to change the user name from pravin (Sun direct distiputer name). They never done in 3 years.

Last month they have changed a plan from good to worstest plan there most valuable channels missing.
Last month no channel visible for 48 hours.
Made complaint and solved.

Today i request to activate a free channel puthiya thalaimurai. They activate it. But after some minutes they cut all channels as penalty.
As enquired they need to process and wait for some time to activate. After 1 hour again i called customer care they ask me to wait for 2 hours. After 2 hours they told that it is your fault. It will solved by engineer only. You need to pay 150.

It is clear that this fraud people wants 150 for activate a free channel.

Last time, we can not get customer care for 1 full day.

I request trai to look into this issue. Trai need not work with dth. It needs to be with customer.

For this puthiyathalaimurai they told that for last month only it is free channel.

Regulate sundirect. Save people.

S. Jagan
[protected]
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Mar 25, 2019
Complaint marked as Resolved 
No reply from customer care mail id also.
Sun Direct customer support has been notified about the posted complaint.
Mar 25, 2019
Updated by JAGAN SELVARAJ
Past 48 hours issue not solved.
They closed the complaint automatically without my confent and not solved the issue. They disconnect my call. The technician not attend the call. No one responsible. Punish them.
Mar 25, 2019
Updated by JAGAN SELVARAJ
Complaint not solved. But this screen shows that the clmplaint is resolved. Is it trai page or fake page?
Verified Support
Mar 28, 2019
Sun Direct Customer Care's response
Dear sir

As per the conversation we had, issue is already resolved

Regards Sun direct
Customer care
Complaint comments 

Comments

Hi,

Just now I tried to recharge Extra pack(for 31/- ) in my Sun direct pack but it is asking password, but we don't know any password for it ; tried 1 wrong password i.e, (Registered phone number) but no use and from Next it is saying please try after some time

pavan guptha's reply, Mar 23, 2019
This is my Sundirect card number : 42878244773

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