[Resolved] Sun Direct — fraud service from sun direct dth | |||
Dear worst service people, This is the 3rd time i receive worst customer service from the world class sun direct dth team. [protected] Jagan Initially i requst them to change the user name from pravin (Sun direct distiputer name). They never done in 3 years. Last month they have changed a plan from good to worstest plan there most valuable channels missing. Last month no channel visible for 48 hours. Made complaint and solved. Today i request to activate a free channel puthiya thalaimurai. They activate it. But after some minutes they cut all channels as penalty. As enquired they need to process and wait for some time to activate. After 1 hour again i called customer care they ask me to wait for 2 hours. After 2 hours they told that it is your fault. It will solved by engineer only. You need to pay 150. It is clear that this fraud people wants 150 for activate a free channel. Last time, we can not get customer care for 1 full day. I request trai to look into this issue. Trai need not work with dth. It needs to be with customer. For this puthiyathalaimurai they told that for last month only it is free channel. Regulate sundirect. Save people. S. Jagan [protected] Was this information helpful? | |||
Mar 25, 2019 Complaint marked as Resolved No reply from customer care mail id also. Sun Direct customer support has been notified about the posted complaint. Verified Support Mar 28, 2019 Sun Direct Customer Care's response Dear sir As per the conversation we had, issue is already resolved Regards Sun direct Customer care | |||
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Just now I tried to recharge Extra pack(for 31/- ) in my Sun direct pack but it is asking password, but we don't know any password for it ; tried 1 wrong password i.e, (Registered phone number) but no use and from Next it is saying please try after some time