[Resolved] Sun Direct — hd set up box upgrade | |||||
Name : Rajashekar K Smart card no: [protected] Mob. No : [protected] Dear Consumer Forum Team, I have been with Sundirect DTH since 2009, I recently upgraded my TV to a HD LED TV. When I reached out to Sundirect Customer service team requesting for a HD set up Box upgrade . I was asked to pay INR 699 plus INR150 technician charges . When I asked for the reason associate said u will hv to pay for HD setup box upgrade. When I asked for Supervisor call transfer request was declined stating there is no supervisor. When I asked for Supervisor escalation sternly call was transferred n the supervisor also said u will hv to pay. when I explained I hv been with Sundirect since 2009 n Sundirect shouldn't be charging me for a HD set up upgrade he said you will have to pay. When I said I will escalate it further associate read call closing script n was not willing to discuss further. Since 2009 I would hv paid INR 200000 plus approximately towards subscription fees, Post HD upgrade I would continue with HD subscription which can cover up the HD set up Box cost. Doesn't make logical since asking for me to pay for the box upgrade plus technician charges. Extremely poor service. Look forward to your priority support n intervention Thanks and Regards Rajashekar K Was this information helpful? | |||||
Sep 13, 2018 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. Verified Support Jul 24, 2018 Sun Direct Customer Care's response Dear Sir, We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.Regards Sun Direct Team Verified Support Aug 13, 2018 Sun Direct Customer Care's response Dear sir, As per the conversation we had, Query for free upgrade of Set top box is clarified . Regards sundirect Customer care | |||||
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Last month they are charging Rs.169 for economy malayalam pack but this month it is Rs.180.I already recharge with Rs.169 and request them to activate the pack, that time they said rate had changed.Every month they are increasing the amount. So Kindly refund the amount ASAP
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