[Resolved]  Sun Direct — hd set up box upgrade

Address:500084
Website:www.sundirect.in

Name : Rajashekar K

Smart card no: [protected]

Mob. No : [protected]

Dear Consumer Forum Team,

I have been with Sundirect DTH since 2009, I recently upgraded my TV to a HD LED TV. When I reached out to Sundirect Customer service team requesting for a HD set up Box upgrade . I was asked to pay INR 699 plus INR150 technician charges . When I asked for the reason associate said u will hv to pay for HD setup box upgrade. When I asked for Supervisor call transfer request was declined stating there is no supervisor.

When I asked for Supervisor escalation sternly call was transferred n the supervisor also said u will hv to pay. when I explained I hv been with Sundirect since 2009 n Sundirect shouldn't be charging me for a HD set up upgrade he said you will have to pay. When I said I will escalate it further associate read call closing script n was not willing to discuss further.

Since 2009 I would hv paid INR 200000 plus approximately towards subscription fees, Post HD upgrade I would continue with HD subscription which can cover up the HD set up Box cost. Doesn't make logical since asking for me to pay for the box upgrade plus technician charges.

Extremely poor service.

Look forward to your priority support n intervention

Thanks and Regards

Rajashekar K
Was this information helpful?
No (0)
Yes (0)
Sep 13, 2018
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
Sun Direct Customer Care's response
Dear Sir, We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team
Verified Support
Aug 13, 2018
Sun Direct Customer Care's response
Dear sir,

As per the conversation we had, Query for free upgrade of Set top box is clarified .

Regards sundirect
Customer care
Complaint comments 

Comments

Last month they are charging Rs.169 for economy malayalam pack but this month it is Rs.180.I already recharge with Rs.169 and request them to activate the pack, that time they said rate had changed.Every month they are increasing the amount. So Kindly refund the amount ASAP

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1458
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information