[Resolved]  Sundirect — refund not initiated

Address:Kodiadka house Miyapadavu post, Kasaragod, Kerala, 671323

Details of transaction on bhim app
Transaction i’d.[protected]
Date of transaction 17th of august 2019 time 14:13:28 remark was given recharge

No recharge has done and no benefit
Bhim transactions where deducted my balance
Sundirect website failure in reviving money online

Mail i’d was registered while transaction [protected]@gmail.com
Bhim id [protected]@upi
Register mobile no +[protected]
Please find the attachment in massage so it will helpful for investigation
+2 photos
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Oct 13, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2019
Sun Direct Customer Care's response
Dear sir,

customer paid for a new connection in our sun direct website but as per the conversation with customer he states that, not interested in new connection so lead was already cancelled and refund process also initiated, same has been informed to customer to wait for 7-10 bank working days.

Regards,
Sun Direct Team.
Complaint comments 

Comments

I have recharged d2h of smart card number [protected]. For rs 259 on 30th august 2019. But not yet recharged plz check asap .
I recharged for 200 rs but not active. my account no [protected]R. due account rate is 230. but i know later. sorry. please active my account to what i have amount. take action immediately

Cannot able to select the required channels. Always their sitepage for this particular option will not work properly.

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