[Resolved] Sun Direct — in spite of, getting the recharge done they have not yet activated the services

Dhrithi

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500056

This is to complain about the failure to restore the DTH services inspite of recharging our set top box. We are subscribers of Sun Direct dish TV service.
We have a child connection set top box. The card number issued for the box is [protected]R
We have recharged the 333 Rs pack on 23rd of February. We received the alert message on the transaction but they have not yet activated the services on time. Therefore I request you to take the necessary action.
Contact number :[protected]

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Apr 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care