[Resolved]  Sun Direct — insisting me to upgrade hd set top box when I already have one!

Address:

600119

My account number is [protected] and i have sun direct hd set top box with series n8771b.

I used to watch hd channels earlier in 2016. But i have changed to sd channels for some reason. Now again i want to upgrade to hd channels. But you customer care executives says its mandatory to change my set top box by paying 699rs + visiting charges, otherwise i will not get hd channels.

I did not understand this at all as i was able to get hd channels then its not possible again. Is this some kind of cheating customers?

I write to nodal officer also but same response. Here is the email transcript :

—
To: customer care
Subject: upgrade to hd set top box

Hi,

My account number is [protected] and i have sun direct hd set top box with series n8771b.

I used to watch hd channels earlier in 2016. But i have changed to sd channels for some reason. Now again i want to upgrade to hd channels. But you customer care executives says its mandatory to change my set top box by paying 699rs + visiting charges, otherwise i will not get hd channels.

I did not understand this at all as i was able to get hd channels then its not possible again. Is this some kind of cheating customers?

I am planning to disconnect sun direct and proceed with airtel. Let me know the disconnect procedure.
—
Dear customer,

Thank you for writing to us.

This is with reference to your e-mail regarding “enquiry on pvr upgrade ”

We understand from your mail that you wished to upgrade your set top box from (Sd to hevc) and the same has been clarified.

In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction.

If you are not satisfied with the resolution, you may write to us: [protected]@sundirect.in

Alternatively, you can call our service hotline number:[protected]

Assuring you of our best service at all times.

Regards
Customer care
—
Nodal tamilnadu

Jun 22 (1 day ago)

To me, customer

Dear mr nikhil,

Thank you for writing to sun direct.

This is with reference to your e mail dated 21st jun 2018 regarding sun direct services for smart card number [protected].

We understand from your mail that you wished to know the details of hd upgrade of your connection with the services of sun dth, and the same has been addressed and clarified from our end. We would like to inform you that, to view hd channels need to upgrade you set top box by paying the charges of rs.699/- upgrade charges (Without balance and validity) and rs.150/- service charges.

We regret to inform you that, there is no feasibility for to upgrade your set top box with free of cost.

Further, we have registered your valuable feedback regarding the same and forwarded to concern team. Which helps us to improve our services as a best.

We tried to reach you on +*, however we are unable to get in touch with you.

If you have any further queries, please email us at [protected]@sundirect.in. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website www.sundirect.in.