Sun Direct — irresponsible and reckless customer support

Address:	641036
Website:	sundirect

I had requested for a new sundirect connection three days ago. The time and date fixed was yesterday (February 11) at 3pm. I was given one 'dolphin agencies' contact details with the point of contact being one mr. Manikandan.

However no one called me for the connection and while i was waiting i called up the agency who then informed me that they have not received such a booking from sun direct. He infact redirect me to another contact number saying the person was a local distributor.

To my surprise, the person who's contact was shared to me by the agency was the actual mr. Manikandan. However, he is an independent distributor who doesn't abide by the same costing as the sun direct personnel. He told me i would not get all the channels that was told to me at inr 849 as was told by the sun direct personnel and that it would cost more. Additionally, he also informed that i would have to pay the technician an additional inr 150 for coming and installing the new connection. When i disagreed to the same, he lost interest in speaking to me and kept the call.

I fail to understand why there has been such a grievous miscommunication from your end to the agency which has further caused all the other happenings.

I called to lodge a complaint and was trying that a different technician would come the same day. No one turned up. Instead i ended up calling the customer care four (4) times with each call lasting for a duration of 15-35 minutes in vein. The first two calls, i was told i would 100% get the connection the same day and i just had to wait. The third person as expected turned me down saying it's a sunday and it's 6pm. I would only receive a call tomorrow. I then spoke to the team leader who assured me a new connection by 12pm today (February 12). Again no call or details informed until now. I was very clear that i would take a half day leave and stay back so this process could be completed at the earliest. But i believe you'll find value your customer time neither give importance to prioritize such issues.

I again spoke to a customer care executive who now tells me to wait for the same until end of day. When i told her i have taken an off and he problems caused, all she kept reiterating was that 'i need to wait, the technician will call'.

I would not be surprised if i was left hanging again the same way as yesterday.

I find this absolutely unreasonable. How is it that a network like sundirect which is the most prominent and based out of tamil nadu unable to provide me with a new connection as promised in a city like coimbatore. I am extremely disappointed in such the customer service and hence am taking the effort to write this down.

I believe immidiate action be taken and my connection be installed today without any further delay.

For your reference, i am enlisting all my details below.

Name : zarah eapen
Sr no : sr[protected]

Contact details as provided by sun direct : dolphin agencies, uppilipalayam manikandan : +91 [protected]

Contact of distributor as provided by dolphin agencies :
Manikandan : +[protected]

I hope this suffices and that you'll would take some action immidiataly on this issue given the urgency and keeping in mind basic customer support.

Regards,

Adv. Zarah eapen
+91 [protected]