[Resolved]  Sun Direct — no proper response from customer care people & without intimation charging higher amount by changing plan value

Address:	500013
Website:	www.sundirect.in

My sun direct card number : [protected]
I am using sun direct since 4-5 years, every month i will be doing 310 rs of recharge, even today also i have done the same amount 310/- rs but my card was not activated when i called customer care 22 times they are not ready to solve my problem and cant transfer my call to there higher authority or to manager they simple say go and contact Chennai it seem.when i have purchased you sun direct connection they not said me to go to Chennai to purchase it and in case ill face any problem they not said me to go Chennai to just say go to Chennai you kept customer support in Hyderabad. i was calling from 8:50pm 16-july 2018 to speak with there higher authority even there is no TL it seem they cant transfer they call to they TL or GL or to they Superior to solve the issue .while increasing your pack value to whom you have updating??? after doing recharge customer need to call to customer care and need to beg you about information they don't have minimum sense to intimate customer that pack value has been changed .you system is on time to disconnect the channels pack before 6 hours of activation but not to update the changes of pack vales.If you want to give better service keep TL's and GL's available in absences of manager or floor in charge or superior.