[Resolved] Sun Direct — not able to use balance in my account

Kishoreer

from Bengaluru, Karnataka

Address:

#307, Metropolis Pristine,, Gollahalli, Electronic City phase1, Bangalore, Karnataka, 560100

I have recharged for 500 and thought the existing pack will be activated but they told as per new trai rules old plans are changed and new plan has to be selected. When i try to connect the customer care lines are not connecting. The customer care service is very very poor.

I would like to use the money in my account and activate new plan.

My smart card no: [protected]

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Apr 18, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Sun Direct Customer Care's response Dear Sir, We regret the inconvenience caused. We have forwarded your query to our customer care. They will get in touch with you as soon as possible.

Regards
Sun Direct Team