[Resolved]  Sun Direct — Only one channel Asianet has no signal

My name is Nixon Joy. For the last 4 days (from 29/09/2021), I am not receiving the malayalam channel Asianet. Only this channel is not working. In this channel, The video and audio is stuck and sometimes it shows No signal. I contacted the customer care and told them about it on 29/09. They told me that, if only one channel has this problem. Then it is due to the signal from the channel, and they can't do anything, and the channel will be back within hours.
On the next day, I again contacted them, then they told that a technician will come and will check the problem. On Friday (01/10/21) he came and simply removed and reinserted the smart card and checked the antenna connection and the problem is not solved. He collected 180/- rupees from me. He said it's the problem of the channel, the channel is upgrading and so on, and the channel will be back by 6pm on 01/10/2021. But the problem is not solved.
Yesterday (02/10/2021), I contacted him, then he said we will first replace the cable, it costs 12 rupees per metre. I asked him why would we change the cable, except the channel Asianet, all other channels are working. Then he said I don't know. Then I asked him, What if the problem is not solved after replacing the cable, then he said we have to change the set top box.
Anyway he will be coming today(03/10/2021) to change the cable.
I don't know what they are doing. My set top box was changed once within a year due to this same problem. I think they are doing this on purpose to earn more money from people by cheating us.
Today I will check, if the problem will be solved of not. If not, Then I will change the connection...
Was this information helpful?
No (2)
Yes (15)
Nov 4, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2021
Sun Direct Customer Care's response
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Complaint comments 

Comments

Here also same problem with smart card no.[protected] R

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1458
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information