[Resolved]  Sun Direct — please save the customer and don;t cheat the customer. if the rules was changed, why customer took the burden.

Address:

23/36 gajalakshmi colony aminjikarai chennai, Chennai, Tamil Nadu, 600030

Respected sir/madam,
I am durairaj lives in chennai city and i was took the new connection in sun direct dth on jan 2019, that time i will contacted sun direct dth customer care regarding 1year subscription plan and i ask for trai rules and regulation for new connection and they said 1 year subscription pack was available and no interruption for trai rules and regulation, so i paid 2300/rs for 1 year subscription pack and i got new sun direct dth connection... Later one month some channels are blocked, so many times, i tried to call customer care but they did't pick the call.. Later days i got one message via mobile your plan was migrated, so i put the complaint at online consumer complaint registration,

Customer care: after that sun direct dth customer care contacted me, and they said a new trai rules and regulation to followed so only channels are blocked and validity reduced for 6 months only... I told your sun direct dth company will announced, this 1 year subscrption offers on diwali festivel time oct 2018, so i was took the connection on pongal time jan 2019, befor that i took the connection, i contacted your customer care and after clarification of trai rules and regulation only, i took the new connection, so now you told like this why...
I want need a help... And i want to know why that sun direct dth company sale set box for 1 year subsription pack and company known the trai rules and regulation but why they give assurance to buy a dth for 1 year subscription pack... And... They known to trai rules and regulation why they didn't stop the products or pack offers...

Below i mentioned the details: sun direct connection message via my mobile

Dear customer, thank you for your interest in sun direct. Our authorized representative will get in touch with you shortly. For further details contact: s. R enterprises mob no: [protected]

Dear customer, we are delighted to inform you that your account has been activated successfully. Customer id :cr[protected] smc/cdsn:[protected]. Base pack: tamil economy pack basic subscription package monthly renewal, activation date: 9/1/2019, validity end date: 09/01/2020. Happy viewing. For assistance contact [protected] / [protected]