Sun Direct — Poor and negligent customer care

Address:	560068
Website:	www.sundirect.in

Dear sir,
On 8th june 16 i sent one mail direct. e copy of that email is as follows;
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From: haniyur v s moorthy, h/o mrs. savithriyamma, akshayanagar, bangalore-68 tel: [protected]

To : customer care, sun direct

Dear sir,

Ref: smart card no.[protected]

I wish to draw your attention on the following points for needful actions

No.1 name change: my wife mrs. savthriyamma is no more, she expired in sagar hospital on 22/4/2015 and it was already informed your dept with a request to change the name to mr. haniyur v s moorthy. there are no changes in the address and tel #.

So far it is not done. could you please do the needful


No. 2 picture quality: since 10 days, many channels are not clear. the picture is fragmented and cannot be viewed. please do the needful

I look forward t hearing from you soon

Thanks,
Hvs moorthy
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Now it is more than a month, name change is totally neglected and i see my tv pics are totally fragmented, cannot be viewed and the customer care is least bothered.

Should we recommend sun direct connections to our friends, relatives and general public?

If the sun direct staff fail to attend within 3 days i will be forced to remove all sun direct connections in my buildings and go for an alternative provider.
Kindly do the needful.
H v s moorthy