[Resolved]  Sun Direct — poor customer care support

1. It is intimated that i have two sun direct set top boxes. One is the parent connection (No.[protected], hd box) and the other one is the child connection (No. [protected], sd box).

2. The validity of my child connection got over on 11 august 18 and hence i recharged it with the current plan (Rs 169/-). But it was unsuccessful and tried again once on 12th and once again on 13th august. But both the attempts were unsuccessful and the money got debited. Out of three unsuccessful attempts, only once the amount rs 169/- got refunded and the other two are still pending despite repeated complaints to the customer care.

3. Again on 14 august 18 at 1945 hrs i recharged my child connection with rs 230/- (Ref no. Onm[protected] through the sun direct app and immediately the validity of my child connection pack got updated in the account details of the app. But the channels did not get activated. Hence, i called up the customer care at 2030 hrs on the same day and i got a feedback that the connection will be activated after 2 hours. But no joy.

4. Therefore, on 15 august 18 in the morning i again called up customer care to inform the problem and the customer care representative wrongly got that rs 230 /- recharged against my parent connection instead of the child connection which i learnt through the validity information in the app.

5. Again i called the customer care at 1030 hrs and spoke to mr. Loganathan during which he assured that the billing department will call me within one hour and resolve the issue. The complaint number for the same is sr[protected] for wrong deal. But, there was no phone call from the billing department till 1230 hrs. Hecnce, i again called up the customer care and spoke to mr. Padmanaban and he assured that he will arrange for an immediate call back from the technical team to resolve the problem. However, there was no call till 1315 hrs. Then again customer care was contacted and miss maria of customer care confirmed that it will take 48 hrs to solve the issue.

6. It has been a very bitter and disappointing experience with sun direct and it requested that you may intervene to get the problem resolve and to ensure that such things are not repeated with any of the customers.

Regards
Bala