[Resolved]  Sun Direct — re complaint o[censored]nwanted channels

Address:

520012

Dear Sir,

Below is sun direct response for me after two complaints . but last recharge too i paid for unwanted channels .got call but no response stating that it is forward to concern team when will my issue will be resolved ( SEE 135 + i have to pay for only channels i need as per trai rules if not resolved to whom I have to approach to file complaint ) please say .

Sun Direct Customer Care's response, Jun 05, 2019

Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care

Dear sir belove is my first complaint about sun direct see they are saying that it is resolved but thy resloved stating me to provide sun direct smart card number r ph number. There is no reply option and i cant reply to them and it is noreply email id say them not to act smart pls reslove my issue my num is [protected] my smart card no is : [protected]
1 review
Bhavanipuram, vijayawada (Urban), andhra pradesh, india
Rswamy75 on apr 17, 2019 submit a complaint
I want to opt my channels as per my wish in sun direct. But the are providing some packages in that package we are getting tamil channels too i need only telugu chanels only instead they are giving some package as per their choice and charging the amount. Your rule says that the facility should be provided from april1, 2019. Even i spoke sun direct customer care too they say we have to recharge packages which include tamil channels which is waste of money for us. My smart card no is : [protected] r my ph no : is [protected]

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that trai is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that trai will do something regarding this.

Complaint marked as resolved
May 20, 2019
Complaint status
[apr 18, 2019]
Sun direct customer support has been notified about the posted complaint.
Verified support
Sun direct customer care's response, apr 19, 2019

Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards sun direct
Customer care
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