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[Resolved]  Sun Direct — Recharge amount deducted but not recharged

I recharged my DTH 2 days ago and it still hasn't recharged. I did a recharge of 377 from the app via phonepe.
The amount is deducted from my account.
Sun direct customer care is telling me that the amount has not reached them and the phonepe customer care is telling that the amount has reached the merchant.
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Complaint marked as Resolved Nov 8, 2020

Complaint Status


[Nov 05, 2020] Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sun Direct Customer Care's response Nov 06, 2020 "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
Updated by CaptGhostX Nov 06, 2020 My smart card number is : [protected] and i don't want to share my number if that's okay with you
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    Sun Direct
    Customer Care Service
    Customer satisfaction rating
    62%
    Complaints
    1749
    Pending
    0
    Resolved
    1050
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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