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[Resolved]  Sun Direct — Recharge amount deducted but not recharged

I recharged my DTH 2 days ago and it still hasn't recharged. I did a recharge of 377 from the app via phonepe.
The amount is deducted from my account.
Sun direct customer care is telling me that the amount has not reached them and the phonepe customer care is telling that the amount has reached the merchant.
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Nov 8, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2020
Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
Nov 06, 2020
Updated by CaptGhostX My smart card number is : [protected] and i don't want to share my number if that's okay with you
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Sundirect recharge amount got deducted But not recharged. Payment done through googlepay. Please respond ASAP
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