[Resolved] Sun Direct — Recharge issue & Bad customer service

sidharth.krishnan

May 20, 2021

Address:

paikudiyil h, kalanadikolly p.o., pulpally, wayanad

I have two accounts of sun direct network. First one account is not using due to set-up box problem, and we taken another HD account in sun direct network.

Regularly/monthly we are using second account and recharging also same account.

I have requested many time to sun direct customer care regarding removal of my first account but they didn't responded.

Today i done my recharge to first account instead of second account by mistake.

Confused due to not removed my first account and i have tried many time to customer care numbe not reachable. and due to chat with a coustomer care exicutive Mr. ROHITH S harassed me through all his chat,
Please refund my money rs.344/- (Including gst)
Kindly resolve the issue.

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Aug 12, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

May 21, 2021

Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."